We have a 30 day from delivery of products exchange policy.
We accept any returns due to defect from the manufacture of damage caused by Valor Labz.
Items need to be in their original state, unwashed and unworn (except for try on). (Apparel Only)
To exchange a product or order, please follow these steps:
1) Email: Support@ValorLabz.com with the subject line: Returns and Exchanges to obtain a approval to return within 30 days of the invoice generated date. Include what item you would like to exchange.
2) Place the products inside a shipping envelope or box and write the Order Number clearly and visibly on the outside of your returned package. Then mail the package to the following address:
3) Once the product arrives back at our facility a determination of if the return is approved or not will be sent to the customer. If approved, the price of the product (not shipping) will be issued back to the customer via the method they purchased from.
8835 Walmer Dr
McKean, Pa 16426
1) You must write the Order Number clearly and visibly on the outside of your returned package.
2) Returns that do not have a Order Number written on the outside of the package it may not be opened and might be returned to sender (possibly at sender’s expense).
3) Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.
4) Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
*ALWAYS CONTACT VALOR LABS BEFORE SENDING ANY PRODUCT BACK*
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges that cannot be fulfilled due to being out of stock will be compensated with a store gift card.
**ALL HIGH RISK SALES ARE FINAL AND WILL NOT RECEIVE A REFUND OR EXCHANGE. Any order that is flagged as high risk will not ship until payment has cleared completely and then shipping will complete. Any order over $500 will complete the same process. Will wait for payment to clear before shipping.**
Late or missing refunds (if applicable):
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@Valorlabz.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@ValroLabz.com with the subject "Exchange" and we will send you an Return number to place on your package, similar to a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.